cleanthing terms & conditions


1. DOMESTIC CLEANING & REGULAR OFFICE CLEANING
CleanThing fee for is £15 per hour commercial. A contract is available on request. If any estimates of how long a particular joh will take, this will only be an estimate based on the average time it takes to clean a property of similar size; it will be difficult to estimate precisely how long such tasks may take and the degree of flexibility required, so that the final price may be slightly different from the estimate.

2. ONE-OFF CLEANING
A signed acceptance of a cleaning order confirmation is required before work commences, once requirements have been discussed with the client. CleanThing reserves the right to amend the initial quotation, should the client's original requirements change. Differences in excess of 10% will be discussed with the client prior to the start of the work.

3. END OF TENANCY CLEANING/AFTER BUILDERS CLEANING
A signed acceptance of a cleaning order confirmation is required before work commences, once requirements have been discussed with the client. CleanThing reserves the right to amend the initial quotation, should the client's original requirements change. Differences in excess of 10% will be discussed with the client prior to the start of the work. The property must be vacated.

4. PAYMENT
Payment terms are strictly cash or bank transfer/electronic payment before work commences,. For regular contracts, terms are 14 days.

5. CLAIMS & LIABILITY
CleanThing has a public and employer's liability insurance.If the customer is not completely satisfied with a cleaning job, CleanThing reserves the right to re-clean any areas and items to customer's satisfaction free of charge but no refunds will be entertained due to the nature of the service. All fragile and highly breakable, valuable or treasured items must be secured or removed.Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per location liability limit.

6. CANCELLATION
Regular domestic cleaning and commercial cleaning: Customer may cancel a cleaning visit/s by giving at least 24 hours advanced notice. Customer may terminate the whole service by giving one month (30 days) advanced notice in writing and specifying the last cleaning date. Customer agrees to pay the full price of the cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one week advanced notice. Customer has the right to terminate the service without giving one week advanced notice but by giving 24 hours advanced notice before or immediately after the first cleaning visit only. One-off cleaning: Customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time without incurring any penalty. Customer agrees to pay £30.00 cancellation fee per cleaner if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customer agrees to pay £30.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. End of tenancy cleaning/after builders clean: Customer may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to CleanThing then the customer agrees that deposit funds may be used to cover the cancellation fee.

CleanThing registered office:
57 Atlantic House
Portland
Dorset
DT5 1DT

By ordering CleanThing's service by telephone, e-mail, or CleanThing's website the customer agrees to be bound by CleanThing's terms and conditions. The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. CleanThing reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates.

call us free today for a quote or enquiry